Question 1

How is usage counted?

Accepted Answer

Voice conversations are measured in minutes based on the duration of the conversation. Text conversations are counted as one conversation each, regardless of length.

Question 2

What counts as an audio minute?

Accepted Answer

Audio minutes are the total duration of voice conversations. For example, a 5-minute voice interview uses 5 audio minutes from your plan.

Question 3

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes! You can upgrade your plan at any time and the change takes effect immediately. Downgrades are scheduled for your next billing cycle to ensure you get the full value of your current plan.

Question 4

What happens when I hit my limit?

Accepted Answer

When you approach your plan limit, we'll notify you via email. You can either upgrade your plan or wait until your next billing cycle. We won't interrupt active conversations, but new ones may be restricted.

Question 5

Do you offer annual billing?

Accepted Answer

Annual billing options are coming soon with discounted pricing. Contact us if you need annual billing now.

Question 6

Is there a free trial?

Accepted Answer

Yes! All plans include a 14-day free trial. No credit card required to get started.

Question 7

What's included in the Enterprise plan?

Accepted Answer

The Harmony (Enterprise) plan includes unlimited usage, custom branding, advanced analytics, priority support, and dedicated account management. Contact our sales team for custom pricing.

Feature	Echo	Resonance	Symphony
Monthly Price	$19 /mo	$49 /mo	$149 /mo
Audio Minutes	10	50	150
Text Conversations	10	50	150
Team Members	Unlimited	Unlimited	Unlimited
Projects	Unlimited	Unlimited	Unlimited
Active Briefs	Unlimited	Unlimited	Unlimited
Analytics	Basic	Full	Full
Project & Team Mgmt	—	✓	✓
Multi-Workspace	—	—	✓
Custom Branding	—	—	✓
Priority Support	—	—	✓

Simple, transparent pricing

Echo

Resonance

Symphony

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